Terms & Conditions

USE OF WEBSITEThese terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference. If you do not agree to these Terms, you must cease using and accessing this Website.Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments). You will notify our customer service team of any changes to that information.Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Luxederm Skincare for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.ORDERSBy placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us by email at contact@luxedermskincare or by post using the address given above. All our calls may be recorded for training and monitoring purposes.By placing an order via this Website you are making an offer to Luxederm Skincare to purchase the goods detailed in your order upon the terms described in your order and you consent to your information being processed as laid out in our Privacy Policy to comply with all GDPR regulations.By placing an order for the delivery of goods via this Website:for delivery destinations within the EU (other than in the UK) you are making an offer to Luxederm Skincare to deliver the goods detailed in your order upon the terms described in your order; andfor all other delivery destinations you are making an offer to Luxederm Skincare to deliver the goods detailed in your order upon the terms described in your order.Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Luxederm Skincare for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. We will take payment from your credit/debit/PayPal account at the time you place your order. This does not affect your legal rights.Prices and availability of goods are subject to change without notice.DELIVERIESPlease note that a delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.All dates quoted for delivery are estimated delivery dates only and may be subject to change. Luxederm Skincare do not accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.EU Deliveries (other than the UK)Deliveries to EU countries outside the UK will be subject to the following terms and conditions.Luxederm Skincare can arrange delivery to EU countries.By accepting these terms and conditions and requesting delivery within the EU (other than the UK) you are making an offer to Luxederm Skincare to deliver the goods detailed in your order upon the terms and charge described in your order. Ownership, title and risk of the goods will pass to you when the goods are placed at your disposal at our UK premises. Prices are inclusive of UK VAT at the applicable rate.CONFORMITY OF GOODSWe take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.STOCK AVAILABILITYWe endeavour to display through this Website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. You can choose to receive a single delivery if some items in your order are out of stock, please tick the box to request a single shipment in the checkout delivery page. The stock status for your order will also be shown on your order confirmation.YOUR RIGHT TO CANCELYou have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. This does not include the delivery fees. You will then need to return the item(s) by post. Parcels returned by post are returned at your own cost. Please see further the Returns page for information on how to cancel your order after receipt of your products.OUR RETURNS POLICYIf you are not entirely happy with the goods that you have chosen you may return them to us within 14 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or mis-described products.If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unopened, unused and with the original packaging. Items can be returned outside this period if they are found to be faulty. Return of an item is at your own cost unless the item is faulty. For further details please visit our Returns section.RETURNING YOUR ITEMSWhether exercising your legal right to cancel or returning a product under our returns policy, please email us at contact@luxedermskincare.com for return address.PRICESAll prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.GENERAL TERMS AND CONDITIONSDISCLAIMER & LIMITATIONS OF LIABILITYThe limitations of liability in these conditions shall apply equally for the benefit of Luxederm Skincare and any other associated company of Luxederm Skincare as if references to Luxederm Skincare included references to each such associated company.While Luxederm Skincare uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Luxederm Skincare will not be responsible for any errors or omissions or for the results arising from the use of such information. While Luxederm Skincare takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.Further, Luxederm Skincare will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. Luxederm Skincare does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Luxederm Skincare. The entire liability of Luxederm Skincare under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.Luxederm Skincare will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any reasonable control. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Luxederm Skincare.No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.LAW AND TERRITORYTo the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by British law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.